UK based general rental company GAP Hire Solutions has provided 400 delivery drivers with tablets as part of a new system from BigChange.
The program, called JobWatch, incorporates a range of mobile apps with live tracking and job scheduling. It also links in real time to GAP’s back office systems, such as the company’s central hire desk, CRM and financial software package. The mobile apps include electronic signature capture with proof of delivery and proof of collection records automatically uploaded onto GAP’s Smart Office system, making information immediately available online to GAP’s customers.
The first phase of implementation will see 400 drivers equipped with Samsung tablets and will be extended later to 200 service staff. Delivery and collection jobs are sent directly to the tablets that sit in dashboard cradles and can be quickly detached for signature capture, taking photographs and completing vehicle checks. The devices also provide satellite navigation, and GAP’s customer services will be able to see the exact location of every vehicle in real time to keep customers informed of arrival times and work with the driver to ensure the correct drop off location.
GAP systems development manager Mark Emery said: “The BigChange solution is transforming the way we work by eliminating lots of cumbersome paper forms. The live data feeds to our central systems will result in significant benefits to the business by providing complete management visibility of our operations across the entire depot network. This visibility means that for the first time we will be able to manage the entire business nationally, allowing for example, the sharing of plant and equipment between depots. We foresee JobWatch providing significant improvements in utilisation, efficiency and customer service.”